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  Top » CDS » FAQ
FAQ

 

Who am I buying from?

BaggerWerx specializes in aftermarket Harley Davidson ® parts and accessories. We are located in Gilroy, CA the garlic capital of the world. We are a 15 minute drive away from Hollister, CA the home of the Hollister Motorcycle Rally. Our staff is professional, friendly, and all love to ride! We are your one stop location for all your Harley aftermarket needs. We offer a wide selection of parts at unbelievable prices. If you still can’t find what you are looking for give us a call at 877-828-8444 or send us an email at esales@chopperscycle.com and one of our sales professionals can help you locate the part you are looking for. We thrive on competition, so if you find the same or a similar part elsewhere contact us and we can try to meet or beat the competitor’s price. We are continuously adding new parts to our inventory so be sure to add us to your favorites and check out our store regularly.

What is your Shipping Policy?

We understand how important your order is and how exciting it can be to buy a new part for your ride. This is why we try our best to ship out our orders within 24 to 48 hours. To help us in expediting the shipping of your order please be sure to include your correct address, and telephone number. We ship via UPS and USPS standard ground. If you need to have your order expedited please contact us and we can give you a quote for rushed delivery.For shipping to APO/FPO, Alaska, Hawaii, Puerto Rico, Guam, or other locations/ countries we ship via the US Postal Service. To determine your shipping charges use our shipping calculator or contact us for a shipping quote. NOTE: For international orders we must declare the actual value of the package. Please do not ask us to declare a lower value. All taxes, duties, custom fees, etc. are the sole responsibility of the buyer.

Do you ship internationally?

Yes

What is your Return Policy?

**All returns/exchanges must be made within 30 days from the invoice date. For damaged parts you must contact carrier within 24 hours of receipt.** Please note: You must keep original packaging and on a return to Baggerwerx you must clearly note your RMA number on the side of the box. All parts are considered Special Order. This means there are only two options that will warrant our review of a product. We will not issue an RMA or offer an exchange on parts unless the parts were received damaged before shipping or incorrect parts shipped to you as the result of our error. It is important that you are sure that the part you are ordering is the part you need. You are responsible for all fitment concerns. If you have any questions about what is described, how many you should order of a given part, or the choice between several part numbers, please contact us before you place your order. You can call us at 1-877-828-8444. We review each product before we ship them out to ensure the highest level of care is taken while processing your order. Please verify within 24 hours that the part(s) you received is correct and undamaged. If there is a problem with your order, you must contact us within 1 business day to document the problem. All returns must have a Returned Merchandise Authorization (R.M.A.). To obtain an R.M.A., please contact us at 1-877-828-8444. Please write the number and address we provide on the package so it can be processed properly. Items must be returned in their original packaging and include all original hardware, instructions, etc. Make sure to package the items carefully so they do not suffer any further damage while in transit back to Baggerwerx. There is no refund on shipping. Used and damaged parts: Any part which, after our review, shows evidence of being used or installed contrary to manufacturer's instructions, and/or subjected to improper handling, packaging or shipping by you, the customer, will not be eligible for exchange, refund or warranty consideration. We will send the items back to you freight collect. If we determine that the part was shipped to you in error or the part was damaged before shipping, we will exchange or refund the part at our discretion. We reserve the right to apply a restocking fee of 20% if we agree to take something back that's not listed under the appropriate RMA polices listed here. All returns must be sent freight pre-paid. No collect and/or COD shipments will be accepted. We suggest shipping the RMA using UPS or USPS. Please insure the returned part for its full value to protect you against loss. Items must be returned in the same condition as new for refund. If you install the part and then remove it, it is no longer new and we will not issue an RMA. All returns must be pre-authorized. Any return that does not have an RMA associated with will be refused. We are unable to accept returns on any electrical parts, engines, frames, transmissions, tires, and front ends. These items are all considered for custom applications regardless of fitment. Any and/or all warranties explicit or implied are only valid through the manufacturer of said parts. You must contact the manufacturer for warranty issues. The issuing of and/or the review of an RMA does not guarantee or imply that a refund or credit will be issued. It just means we'll take a look at what happened and try to make it right as best as we see fit. We're not heartless robots so each RMA will be handled with the utmost professionalism and care.

What Customer Service help do you offer?

At Baggerwerx our goal is to provide you exceptional customer service. If you have any questions, concerns, or need someone to talk to feel free to give us a call. There are several ways to contact us. If you wish to speak with a live person you can reach us by phone at 877-828-8444 during our business hours, Monday thru Friday from 8:00 am to 5:00 pm Pacific Standard Time. You can also reach us by email at info@baggerwerx.com or through eBay’s contact a member feature. You can also reach us by mail or visit us at: Baggerwerx 490 Mayock Road Ste.G, Gilroy, CA 95020 Our customer service professionals work their hardest to answer all of your questions. Many questions or requests require research or technical assistance so we ask that you allow us 1-3 business days to answer your questions. If you still have not heard a response from us you may want to check your spam filter for blocked ema